Number change

It has been two weeks now and not been fully assisted. <br> I called MTN for an upgrate on Tab contract to get a new mobile. Only issue was that i wanted to keep my prepaaid cell number and didnt want my tab number on the upgrade. I think Lerato initially called and said that it was not possible. 2 days later Terry Morake called and he said he could put 2 numbers on one contract/sim. I gave the go ahead to do the upgrade based on Terrys advice and as long as i have my main number as i do business on it. A few days and emails later and Terry comes back and says that it isnt possible to do the dual number and number swap had to be done and he would do it on his side. Some more time past, emails, the whole circle. Terry comes back to me and says that i have to go to any MTN store in order to do this number change. I go to Boulders and Richards Drive and consultants/managers profusely tell me that its not possible. I tell Terry this and to cancel the upgrade, he then tells me someone will call me. Siphiwe calls me yesterday, i explain everything to her and as we are talking the phone cuts and she doesnt bother to call back. I email Terry this morning and get an Out of Office!<br> Help please.