TM
Trust M
1 reviews | Active since Sept 2010
14 Sept 2015, 13:38
Number Blocked
I took a 24 month contract 3 years ago. I left South Africa at the end of the 24 month period MTN continued to debit order my account. came back to visit 6 months ago for 2 months so used the same line since my account was still getting hit with debit orders I moved back to SA permanently 2 weeks ago and decided I should cancel the contract but I had over 500 rand airtime and 3Gig of data. and now MTN have completely blocked my number what about the airtime I paid for and the data I paid for? Which network should I join? Will MTN refund me for my Data and airtime?
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MTN South Africa's replyOfficial
14 Sept 2015, 14:38Hello trustaldo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, there is an amount of R519.40 outstanding for the month of August and therefore your outgoing calls have been barred. Should you have made this payment please contact our offices with the proof of payment so that the funds may be allocated and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, there is an amount of R519.40 outstanding for the month of August and therefore your outgoing calls have been barred. Should you have made this payment please contact our offices with the proof of payment so that the funds may be allocated and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply14 Sept 2015, 14:38
Official
Hello trustaldo,
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, there is an amount of R519.40 outstanding for the month of August and therefore your outgoing calls have been barred. Should you have made this payment please contact our offices with the proof of payment so that the funds may be allocated and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Thank you for your post.
Please accept our apologies for the inconvenience experienced.
According to our records, there is an amount of R519.40 outstanding for the month of August and therefore your outgoing calls have been barred. Should you have made this payment please contact our offices with the proof of payment so that the funds may be allocated and your services reinstated.
Thank you for bringing this matter to our attention and would like to assure you that we are actively working to improve our service levels.
Kind regards
Veronica
REQ:***
Best regards,