AR
Andre R
1 reviews | Active since Nov 2012
14 Apr 2016, 10:19
Number belongs to MTN
I have submitted a porting request to MTN. It is declined due to the fact that the number in question belongs to MTN. It was never communicated to me that i will never own the number, or ever be able to port to another service provider. There are a few reasons why i want to port, but to decline it is unacceptable.
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MTN South Africa's replyOfficial
15 Apr 2016, 15:14Hello avrensburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation please contact the network provider that you are porting your number to and request for a re-submission of the port. Thereafter please contact our Mobile number portability department on *** for a follow up process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation please contact the network provider that you are porting your number to and request for a re-submission of the port. Thereafter please contact our Mobile number portability department on *** for a follow up process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply15 Apr 2016, 15:14
Official
Hello avrensburg,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation please contact the network provider that you are porting your number to and request for a re-submission of the port. Thereafter please contact our Mobile number portability department on *** for a follow up process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation please contact the network provider that you are porting your number to and request for a re-submission of the port. Thereafter please contact our Mobile number portability department on *** for a follow up process.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***