Number allocated to someone else
<p>I have been trying to contact MTN legal department on this number ********** 000 for weeks now but I can't get hold of them. I had a dispute with MTN regarding my contract but eventually settled the account with their external agent. The number associated with the contract has since been allocated to someone else without them closing my account. I still have a listing on my name regarding this dispute and I can't get hold of the legal department to explain to me what's really happening on my account. </p>
Good Day Elliot Masha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,
Good Day Elliot Masha
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly be advised that we have escalated the matter to the management team of our Legal department for urgent attention and to contact you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery.
Kind Regards,
Zukiswa
REQ:***
Best regards,