1 reviews | Active since Apr 2015
Number 808 and 809 - not able to get through
I have been trying for over a month now to get to a consultant to assist in resolving a few issues.<br> I only got through one time and the consultant was supposed to get back to me - I am still waiting...<br> I have a few other issues - the branch on no. 5 Simmonds street said that they are no longer able to assist in updating your contracts to prepaid and I must call 809. I have been trying all week but to no avail. <br> If your call centre can't assist get the branches to assist us as we are faced with this frustration as we cannot get any service from MTN. I really miss Nashua Mobile as they were tops. MTN could of learned a thing or two from them before they took over. What a disappointment...please sort this out!!!!<br>
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the airtime was carried over to your new package in January 2015 when you upgraded to the new package. If you have further queries Please don`t hesitate to call 808 or *** which is chargeable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post,
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Our records show that the airtime was carried over to your new package in January 2015 when you upgraded to the new package. If you have further queries Please don`t hesitate to call 808 or *** which is chargeable.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***