1 reviews | Active since Apr 2015
Now way of speaking to a human being
The call centre (083173) options are structured in such a way that there is no way that you can actually speak to a human being. More importantly, it loops, and eventually cuts off even once you have entered valid information.<br> <br> That is the rant bit - now to my problem (which has no way of being resolved through the scripted/automated call centre): I ported my number on the weekened, and received a confirmation sms on 27 Feb 2016 at 11:52 stating that the process has completed, and asking me to insert my new sim card. Needless to say, 48 hours later I still get the following 2 messages repeating on my phone: \Welcome to MTN\" followed by \"Activation not allowed now. Please contact customer care or retry later\".<br> <br> Since I cannot contact the customer care centre via my phone, and keep looping in an automated system when trying from another phone, I am now resorting to contacting you via HelloPeter. I received an email this morning with reference ***4 (on the back of escalating this through Afrihost). I need to speak to someone to understand what is happening, and when I can expect to have a working phone.<br> <br> This is not a great way to delight a new customer."
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please note has been escalated to management team of our Porting department for urgent attention. They will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
Thank you for bringing this matter to our attention.
We apologize for any inconveniences caused as a result of this.
Please note has been escalated to management team of our Porting department for urgent attention. They will investigate and revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***
