1 reviews | Active since Aug 2014
Now other stories again
I spoke to repair centre 2 days ago and they still could not find the extra handset that I sent in.<br> Yesterday afternoon the lady from MTN shop where I handed phones in phoned me and said she just wanted to let me know they waiting for money for cancellation of quote that i didn't want to accept firstly secondly they will be replacing the other unit as soon as they have stock but not before I pay the cancellation fee.<br> Wow now this raises a big RED flag.. Both phones were same phones, same faults and both still under warranty yet they say one customer abuse and other one that was missing now they will replace?????<br> How does this work??? This is really getting more and more out of hand seriously.<br> Both phones were refurbished units we got from MTN and still under warranty now all different stories.
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for providing me with the IMEI numbers of the handset. This will be forwarded to the management team at our repair centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Thank you for providing me with the IMEI numbers of the handset. This will be forwarded to the management team at our repair centre for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***