hZ
harold Z
1 reviews | Active since Apr 2015
02 Sept 2015, 05:46
Now I'm ***ng fed up!
I better here from some one today all of you mtn people are useless man!!!!!!no feedback no response .....after suspending my account you take dubble debit order for this month!!!!..<br> <br> It's pathetic !!!!.....i have recordings on my phone were i talked to mtn customer service were they said my billing is up to date now u ****ing me round for the 3rd month.....peace of **** mtn . You beter sort your **** out self I'm fed up of doing your work....
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MTN South Africa's replyOfficial
02 Sept 2015, 11:46Hello HaroldZin,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As discussed, kindly forward the proof of payment for 2015-08-11. Once the proof is received, I will log a request to allocate the funds to your MTN account and take the matter further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As discussed, kindly forward the proof of payment for 2015-08-11. Once the proof is received, I will log a request to allocate the funds to your MTN account and take the matter further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
MTN South Africa's reply02 Sept 2015, 11:46
Official
Hello HaroldZin,
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As discussed, kindly forward the proof of payment for 2015-08-11. Once the proof is received, I will log a request to allocate the funds to your MTN account and take the matter further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***
Thank you for post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
As discussed, kindly forward the proof of payment for 2015-08-11. Once the proof is received, I will log a request to allocate the funds to your MTN account and take the matter further.
We sincerely hope that we are able to restore your faith in us.
Kind regards
Farhaana
REQ:***