NOW EVEN MORE BROKEN THAN BEFORE!!!

I renewed my contract about 7 months ago, however just the other day, I had trouble switching it on. Now I've already had a similar bad experience like this before, but I thought since my device is still under warranty, I'd have no other choice than to hand it in.

My device was enclosed in a cover that protected the whole device from scratches and any external damage, so when I handed it in, it was in the same out-of-the-box condition that I had received it, other than the problem that it just wasn't switching on.

A few days ago, I went back to collect my device, only to find that NOW there is a small tear at the back. Not a scratch, but a small hole, as if someone had shoved a knife right through the back before re-assembling the device.

So obviously I was beyond furious with my findings and I didn't even try to check whether the device was functional. We as customers pay, not only for a device itself, but also with the expectation that the device will be reliable and that the services offered will also be done professionally.

I feel that I pay a lot each month for a device that doesn't come cheap and THIS is how you treat your customers??! It's extremely unprofessional!!!

I've lost my faith in MTN completely, with their sloppy repair services. This is the 3rd time that I've handed in a device and the 3rd time that I've been disappointed upon collection and definitely THE LAST TIME that I will EVER take out a contract with MTN!!!!