NG
Nadia G
1 reviews | Active since Feb 2015
18 Mar 2016, 08:44
NOW CHARGED FOR SOMETHING I WAS 'CREDITED' FOR
My statement says that my balance due is R649?<br> <br> The contract that i signed says R489 and I paid R136 cash when I upgraded.<br> <br> i see that i was charged for 1GB broadband R140.35???what is this for???I do not get any data with my contract????I only get R210 airtime???<br> <br> You were suppose to credit me 1GB not charge me for it.I have an sms from mtn stating this!<br> <br> Please can you correct this!!
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MTN South Africa's replyOfficial
22 Mar 2016, 15:14Hello NGon16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
MTN South Africa's reply22 Mar 2016, 15:14
Official
Hello NGon16,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our telephonic conversation the matter has been resolved.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards,
Zukiswa
REQ:***