EN
Eathan N

1 reviews | Active since Jan 2014

24 Feb 2016, 18:01

Notice Given - Contract not cancelled!

I have been a patient subscriber with you as a company, but I have reached a level of anger now! I called MTN 808 to put notice to terminate my mtn contract in November 2015. After about 5 different phone calls each consultant telling me a different date as to when I can put in notice to terminate. I managed to get the right date and with this I have put in my 30 day notice. Today (February 2015) I get invoiced again for this number. I am ****ed off with MTN! why is it a struggle to cancel my service AFTER my 24th month period?? I was told my last invoice will be for January 2016. I want this cancelled immediately as you are now in breach of contract. I have provided 30 day notice to terminate. I expect a refund from MTN for this EXTRA month billed or I will be taking legal action against you. I have followed everything by your rules and now I'm ****ed off! I cant wait to cancel my other contract with you! every time I get told a different story and I am now fed up! I will be waiting to hear from you or you will be hearing from my attorney. Money is not the issue, its the principle of the matter!

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Replies (1)
MTN South Africa
MTN South Africa's reply25 Feb 2016, 08:15
Official
Hello EathanN,

Thank you for your post.

We sincerely apologize for any inconvenience you may have experienced with our service.

We have contacted you but no availability, on voicemail..

Please take note that the contract has been cancelled with the expire date 2015-12-30. Please allow -+2-24 hours for the number to pull through the network.

The account will be credited for the December -February billing. Allow +-3 working days for the credit to reflect on the account.

Kind Regards,

Alice van der Merwe

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