1 reviews | Active since Nov 2012
Nothing short of disappointment again!
After requesting MTN to contact us after 3pm we first got contacted in the time we asked them not to... this is how they start off! Musa spoke with us and we decided to take itemized billing (6 months) paying R21.00 for each month. We then got send a link... a link that takes you to a MTN website that gives you three months! Really!? Now we traced back a bit and this is how things work at MTN... DEC 2014 (3 contracts) R942.50 . JAN 2015 (3 contracts) R958.45 . FEB 2015 (3 contracts- Cancelling 1) R1023 . MARCH 2015 (2 contracts) R663.44 . APRIL (no record) . MAY 2015 (2 contracts) R976.58 . JUNE (2 contracts) R1025.65 . JULY 2015 (2 contracts) R1125 . AUG 2015 ( 2 contracts) R1125. we reversed our debit order. SEP 2015 (2 contracts) R2366.42 - we reversed payment again! So the moral of this story is don't have less contract because it costs you more! We also know how much date we used... we stayed in our bundle! so don't come with dump stories! Thank you for reactivating the line. We still have no answer for any thing! WE also got told now that our data line could be cancelled after MTN Sent us an Email (August 13 2015) saying that the contract didn't finish. (PAY R2355.02) WOW MTN
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the balance due for the invoice dated 2015-06-20 to 2015-07-20 went up because of data charges incurred. A billing query has been logged requesting for the data charges to be validated, REQ:***.
Please be advised that the data line has already been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the balance due for the invoice dated 2015-06-20 to 2015-07-20 went up because of data charges incurred. A billing query has been logged requesting for the data charges to be validated, REQ:***.
Please be advised that the data line has already been cancelled and migrated to prepaid.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
