1 reviews | Active since Jan 2016
Nothing resolved about the rudeness of managers
Still no response about an MTN canal walk upstairs branch complaint after 2 weeks REQ:***. It was probably just an automated reply and the issue ended there with you.<br> <br> Your management ,the mid 50s woman and man, at that upstairs branch are really rude and have no class, I'm sure thats why that particular store is empty whenever i walk past it. Well I'll never even consider mtn in the future. All for a simple thing such rudely refusing to phone the other branch to see if a certain item was a available there, These clowns expected us to walk there, which is outside of the canal walk centre and outside the parking in another building, you actually have to drive there. Come on? you're in the communications business and you refuse to call another branch...ridiculous! <br> <br> Totally unacceptable and disgusting lack of service and manners...I will say this though the manager at the ground level mtn store is the kind of person you should have at all your stores, these 2 clowns should learn from him, friendly and professional and actually has people skills.. But the experience from these other 2 left a bad taste...
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Area Manager for further assistance.
Kind Regards
Nompumelelo
REQ:***
Thank you for your post.
Please accept our apologies for the break down in service at one of our touch points and for any inconvenience caused. We appreciate the time and the effort you took to air your dissatisfaction because it is through such feedback that we can re-evaluate our processes in order to improve on our Service levels.
Kindly note that the matter has been escalated to the Area Manager for further assistance.
Kind Regards
Nompumelelo
REQ:***
