Nothing is happening!

Item: MTN South Africa
Rating: 1
Author: Bilal M

Good Day. I app**** for the Dual Call VAS on 3 of my 4 sim cards on Sunday, 7 January. Since then, I've been in contact with the sales consultant who assisted me and nothing has happened despite his efforts. The sim cards have not been activated, and the VAS has not been added.

It shouldn't take this long, especially since you charge over R100 per sim card over and above the monthly charge.

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

24 Jan 2018, 17:11

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation will do the follow up with branch with regards to dual 2 sim activation and feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

MTN South Africa's reply24 Jan 2018, 17:11

Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

As per our telephone conversation will do the follow up with branch with regards to dual 2 sim activation and feedback.

We would like to assure you that we are actively working to improve our service levels.

Regards

Mike Ramaboka

Complaints Management Team

Best regards,

Bilal M's updateReviewer Update

25 Jan 2018, 17:28

Hi Mike Sims are still not activated, and I did not receive a follow up call. It certainly doesn't feel like Mtn cares about its service levels.

Bilal M's update25 Jan 2018, 17:28

Reviewer Update

Hi Mike Sims are still not activated, and I did not receive a follow up call. It certainly doesn't feel like Mtn cares about its service levels.