MM
MATODZI M
1 reviews | Active since Apr 2015
28 Mar 2017, 16:44
Nothing is f
<p>I am so angry and disappointed. I bought 300 airtime and from that I bought 89 data bundles and 360 voice/minutes too. All was good last night i even made 2 calls that did not even exceed 15minutes. Today when i wake up I checked my balance & to my surprise I only have data, sms and 10 airtime. Where did my minutes disappear to?? Want my minutes back, I bought them!!! Calling call center didn't even help those people clueless, sibusiso told me that its network problem even though he said he can't see any record that I bought airtime. Ref no ********** 01. I regret using mtn seriously, how can airtime or minutes disappear out of the blue, yeeer mannn</p>
Helpful (0)
Replies (5)0
Replies (5)MM
MATODZI M's updateReviewer Update
28 Mar 2017, 16:47I urgently want my minutes. I tried switching the phone on and off but it didn't help.
MM
MATODZI M's update28 Mar 2017, 16:47
Reviewer Update
I urgently want my minutes. I tried switching the phone on and off but it didn't help.
MTN South Africa's replyOfficial
29 Mar 2017, 22:28Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records an sms was sent to you after your call to our Call Centre advising to check your airtime balance as your minutes were still there. We also pick up usage of the All Net- 20 bundle , data bundle and sms's bundle for the 28 March 2017. Should you still experience problems then please contact us by dialing 808 or by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MTN South Africa's reply29 Mar 2017, 22:28
Official
Good Day,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. According to our records an sms was sent to you after your call to our Call Centre advising to check your airtime balance as your minutes were still there. We also pick up usage of the All Net- 20 bundle , data bundle and sms's bundle for the 28 March 2017. Should you still experience problems then please contact us by dialing 808 or by emailing ***.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Complaints Management Team
Itumeleng
Best regards,
MM
MATODZI M's updateReviewer Update
29 Mar 2017, 22:38What??? What are you talking about No sms was sent to me after the call. Calling 808 doesn't help at all the guy i spoke to even refused to send me the ref no to my cellphone! I didn't receive any sms. I wwasn't advised to check my balance at all. I bought 300 airtime on the 27th. As for what I bought today and data bundles its a different story. Donibneed to send you my bank statement? I mean if you guys can check calls made for security check surely you can see that I bought over 300 minutes and bought data as well. Im not experiencing problems i want my minutes back thats all i ask. I feel like you don't understand what im saying at all
MM
MATODZI M's update29 Mar 2017, 22:38
Reviewer Update
What??? What are you talking about No sms was sent to me after the call. Calling 808 doesn't help at all the guy i spoke to even refused to send me the ref no to my cellphone! I didn't receive any sms. I wwasn't advised to check my balance at all. I bought 300 airtime on the 27th. As for what I bought today and data bundles its a different story. Donibneed to send you my bank statement? I mean if you guys can check calls made for security check surely you can see that I bought over 300 minutes and bought data as well. Im not experiencing problems i want my minutes back thats all i ask. I feel like you don't understand what im saying at all
MM
MATODZI M's updateReviewer Update
29 Mar 2017, 22:49I am not questioning data and airtime that I receive monthly. How does minutes just disappear without being used? Aowa hle. This is not fair, in all honesty. Had to buy airtime yesterday and today as well. When i checked my balance on Tuesday i only had R10 airtime left, meanwhile i had over 340 minutes. Why would i call mtn if i used the minutes or if i did see that o have them? No lets not playbhode and seek. The only service i want right now is my minutes to be restored. I munched my bank statement but its a pity i cant send pics here...
MM
MATODZI M's update29 Mar 2017, 22:49
Reviewer Update
I am not questioning data and airtime that I receive monthly. How does minutes just disappear without being used? Aowa hle. This is not fair, in all honesty. Had to buy airtime yesterday and today as well. When i checked my balance on Tuesday i only had R10 airtime left, meanwhile i had over 340 minutes. Why would i call mtn if i used the minutes or if i did see that o have them? No lets not playbhode and seek. The only service i want right now is my minutes to be restored. I munched my bank statement but its a pity i cant send pics here...
MM
MATODZI M's updateReviewer Update
29 Mar 2017, 22:52That sibusiso guy even went on to say that their system is not updated so he can't give me that much info and he will refer me to network department. I am mot playing i want my minutes. Those minutes were supposed to last le a whole month.
MM
MATODZI M's update29 Mar 2017, 22:52
Reviewer Update
That sibusiso guy even went on to say that their system is not updated so he can't give me that much info and he will refer me to network department. I am mot playing i want my minutes. Those minutes were supposed to last le a whole month.