Nothing has been done after handing in documents 3 months ago!!!

My dad passed away in September 2021 and we've been trying to change the main account holder to my mom and change the banking details for the monthly debit order since his funds in his bank account are depleted.

In the past 3 months we visited the Somerset Mall MTN Store 4 times and handed in 4 separate packs of all the documents required and ABSOLUTELY NOTHING has been done. Firstly the service is shocking (Ethan helped us all 4 times after we waited around for up to 4 hours!!!), and secondly they do not care about the customers at all.

When we phone the call center, we are told they can do nothing to help us because they need to speak to the main account holder - but this is not possible.

We have reverted to the ombudsman but this has also not helped as of yet.

Really disgusted with MTN and their service.