1 reviews | Active since Mar 2015
Nothing fixed. No adequate feedback. No Answers
On the 10th of March I posted here on Hello Peter a complaint about coverage, call quality and what I had had to do to get any quality signal or answers from the coverage department, and if they were not able to help me, should I be in line to cancel my contract with MTN as they are not fulfilling their end of the contract. I got a call within 25 minutes from the complaints dept at MTN, to say they were sorry and she was looking into it straight away. It's 2 weeks later, no answers, no results, no ref. number and my signal and call quality persists as disgraceful and now what? Typical large company, it's all about size, profit, sponsoring everything under the sun, massive billboards and disgusting customer service... after all it's the customers that support your business. I think I definitely need to take my 4 contracts elsewhere. I'm so disappointed in MTN's attitude, call back time, responses and attitude. The MTN fat cats on the board of directors should see what's happening on the ground with their own customers, and just see that their bottom lines will start heading elsewhere! - No solution in 7 days & MTN you can kiss 4 contracts goodbye and a loyal customer since 1997.
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter is currently is receiving priority by our coverage management team.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter is currently is receiving priority by our coverage management team.
Best regards
Mantoa
REQ:***
