mC
mahomed C
1 reviews | Active since Jan 2018
03 Jan 2018, 15:37
NOTHING DONE!
I DID A UPGRADE TWO WEEKS AGO. NOTHING HAS BEEN DONE WHEN I CALL MTN DIRECT TELLS ME TO CALL THE COURIERS WHNE I CALLED THEM THEY INFORMED ME THEY HAS NO RECORDS. WE HAVE TO WAIT 20MINS TO CALL IN AGAIN!!! ********** 022
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Replies (2)
MTN South Africa's replyOfficial
04 Jan 2018, 13:18Good day Mahomed,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
MTN South Africa's reply04 Jan 2018, 13:18
Official
Good day Mahomed,
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department's management as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Best regards,
mC
mahomed C's updateReviewer Update
20 Dec 2018, 17:09nothing was done. but dont worry we got it right at telkom
mC
mahomed C's update20 Dec 2018, 17:09
Reviewer Update
nothing was done. but dont worry we got it right at telkom