1 reviews | Active since Feb 2018
Nothing 'Bozza' about your Service
Want to query my account cause its been handed over to legal. Contacted MTN several times and they promised to get back to me within 24 hours, its been 1 week and 2 days (216 hours), and I have called in every day this week and went to one of their outlets, but still nothing When I call through to the contact centre and ask to be transferred to legal they tell me they can not do that.
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that we have engaged with our Legal department to contact you urgently and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Please be advised that we have engaged with our Legal department to contact you urgently and resolve your problem accordingly.
We would like to assure you that we are actively working to improve our service levels.
Regards
Mike Ramaboka
Complaints Management Team
Best regards,