ML
Michael L
1 reviews | Active since Oct 2019
31 Oct 2019, 10:08
Note 10 plus dual sim removed
Hi. i upgraded my contract to the Samsung galaxy note 10 plus knowing that it is a dual sim device. on setting it up i noticed where the second sim is supposed to go only fits the micro sd card and not the second sim. nowhere was i informed that it was only a single sim phone. i looked up the model number and it is supposed to support dual sim.
Helpful (0)
Replies (1)0
Replies (1)
MTN South Africa's replyOfficial
01 Nov 2019, 14:42Thank you for your post.
We sincere apologized for any inconvienced caused to you.
MTN did not advertise or communicate a dual sim function to consumers.
MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvienced caused to you.
MTN did not advertise or communicate a dual sim function to consumers.
MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers.
Kind Regards,
Alice van der Merwe
MTN
Best regards,
MTN South Africa's reply01 Nov 2019, 14:42
Official
Thank you for your post.
We sincere apologized for any inconvienced caused to you.
MTN did not advertise or communicate a dual sim function to consumers.
MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers.
Kind Regards,
Alice van der Merwe
MTN
We sincere apologized for any inconvienced caused to you.
MTN did not advertise or communicate a dual sim function to consumers.
MTN does not disable the dual SIM functionality on any smart phone, rather, the company only purchases 4G devices that offer single SIM functionality. The reason why the company has chosen not to support dual SIM functionality in our 4G devices relates to the extent to which MTN subsidises 4G smart phones. We choose to subsidise smart phones to make these costly devices more accessible to the public and we spend over R1 billion a year on these handset subsidies, which is why we choose not to sell dual SIM handsets. Our customers are, however, still able to change SIM cards on any of the smartphones as and when needed. Device subsidies help bridge the digital divide in many ways. Through these subsidies, we help connect customers to broadband who would otherwise not have been connected and through this, we lower the means to communicate for many of our subscribers.
Kind Regards,
Alice van der Merwe
MTN
Best regards,