Not Yet refunded and issue getting through

The MTN Customer is by far the least helpful I have come across!! It has taken me over an hour just to get through and get help on MY REFUND! (Which I was not told when I should receive!)<br> <br> I called MTN at the beginning of November cancelling my contract - meaning my last debit of R249 will be in December. <br> <br> In January I noticed that they had debited me R49 and I thought maybe it was related to outstanding amounts that I might have, and let it go.<br> <br> End of February they debited another R49!! I called the Call Centre beginning March and had pretty much the same issue I had today but eventually got through and spoke to a lady who told me the cancellation had not happened but she would do it for me with a 48hr turn around time for my refund of the two R49 charges I had received<br> <br> Today: My number was not a valid contract number and would redirect me to prepaid call centre and each time they would send me to contracts where I was unable to put in my number for assistance! Eventually after 45mins someone with competence was able to direct me to the correct department - where there were no notes done regarding my refund by the previous agent!!<br> <br> Today's Ref number: ***