NOT worth much - MTN Complaints Management Team
<p>To have a complaints management team is quite nice. However, if they are unable to assist - what is the point of this team? Still trying to get feedback on our new contract since Black Friday. The Complaints Management Team has requested additional information and STILL we have not had any luck. So much for assistance??? #MTNpoorComplaintsManagementTeam #MTNBlackFridayBummer #MTNpoorservice</p>
Good day Rojean Hanekom,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***
Good day Rojean Hanekom,
Thank you for your post.
Please accept our apologies for the inconvenience experienced. We completely understand the frustration it caused.
Kindly be advised that the matter has been escalated to the store management team for urgent attention and to revert back to you with feedback.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you and to restore your faith in us.
Regards,
Ayanda
REQ:***