MM
Michael M

1 reviews | Active since Jul 2016

13 Jul 2016, 00:28

Not worth a star

<p>With questionable data and poor connectivity, MTN is by far the worst network "provider". The 141 service which is used to check and load airtime and data does not work half the time, often requesting you return after 15 minutes. It's been 6hours tonight alone. Last time I encountered this phenomenon I had to submit an assignment for my tertiary institution. The poor soul that is one day going to need to load airtime for an emergency call and be told to wait for "15 minutes" I really feel sorry for. I would not be surprised if lives have actually been lost because someone could not make a call in time. Even when you do have airtime, you'll still get the occasional"you have no airtime" blah blah because of MTNs flawed system. To be honest they only have customers remaining because they offer cheap data, but as we all have learned, cheap data comes from a cheap provider. No quality, just quantity, don't see where my money is going. Even when I had to buy a modem I searched far and low for an mtn branch that stocked modems. I ended up going for Telkom. May god bless the people who rip us off and their families</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply14 Jul 2016, 09:29
Official

Good Day Michael Matabane,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. Kindly contact our Network Coverage team on *** for assistance.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards,
Itumeleng
REQ:***

Best regards,