Not worth a 1 Star even

This is the most pathetic service provider i've came across in my life. To start with the call centers, i would not even give them a 1 star but since i can't go lower than that then carry on and pride yourselves with that 1 star. There is tooooo many employees in their call center and no one knows what to do or simply make it someone else's problem. Today I have spent over 2 hours on numerous phone calls but still no one could assist.

Okay to the point!

(2018/05/03) I wanted a Samsung Galaxy Tab S3, I saw a package online and 1 of my numbers was due for upgrade. I phoned MTN (MTN DIRECT) to order my package and they sent it through courier. Package was wrong as they sent me a TAB 4 and not the S3 and I immediately phoned MTN while the courier was standing in front of me. They said to write on the contract "return" or "wrong device" or something and send it back with the courier which I did. I said that I would go into the nearest MTN Store which was MTN Village Mall Hartbee****rt to go and order the package which I did on the 23rd of May 2018.

I got the package from MTN Village mall, after 18 Months MTN deducted the "1st signed deal" off of my account as I didn't notice until recently because my TOTAL SPEND on MTN Contracts was over R3000.00 / month.

MTN call center is a HUGE PROBLEM as everyone is pulling shoulders up and no 1 doesn't want to solve it nevermind giving feedback or phone back when the line was "accidentally" cut off.

The total funds that is owed is undetermined exactly because even the "data plan" or "subscription plan" is wrong. The device is what I ordered eventually but it may be of R300.00-R400.00 overcharged over 18 months could end up in some big sum.