LM
Lera M
1 reviews | Active since Sept 2015
15 Jan 2016, 18:56
Not working new phone
I upgraded to iPhone 6s November 2015 and the battery died. When I tried to charge it, it showed me a sign to connect to iTunes and I didn't know what to do. So I took the phone back to MTN store and they said it will cost me R350 and will be delivered back in two weeks. It's almost 2 months and they are not saying anything to me, when I go to check they be saying it's still not back #very_sad
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MTN South Africa's replyOfficial
18 Jan 2016, 13:44Hello MsLera,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the status of your handset shows that it is currently on its route to the store for delivery . Please allow a turnaround time of 2 to 5 days.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the status of your handset shows that it is currently on its route to the store for delivery . Please allow a turnaround time of 2 to 5 days.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Best regards,
MTN South Africa's reply18 Jan 2016, 13:44
Official
Hello MsLera,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the status of your handset shows that it is currently on its route to the store for delivery . Please allow a turnaround time of 2 to 5 days.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the status of your handset shows that it is currently on its route to the store for delivery . Please allow a turnaround time of 2 to 5 days.
We trust that you find the above in order.
Kind Regards
Zukiswa
REQ:***
Best regards,