JG
Jan G
1 reviews | Active since Oct 2013
18 Jan 2016, 12:06
not willing to assist
I phoned in and required an early upgrade due to the fact that my company is taking the phone back that i am currently using.<br> <br> I however did do a insurance claim in Oct '15 to replace their phone that i have lost.<br> <br> I have newborn twins at home with complications and MTN is still not willing to do an early upgrade although i have been with them for 10 years plus and would be left without a phone.<br> <br> I am seriously considering moving my business to another network.this is also the 2nd complaint i am lodging and they dont come back to a person.<br> <br> Jan Grobler
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Replies (1)
MTN South Africa's replyOfficial
18 Jan 2016, 15:49Hello Jannie8451,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an escalation has already been sent to Retentions department several times and the respond remains the same. Your contract needs to be at least 19 months old and depending on the status of the account an early upgrade can be approved however at this stage an early upgrade is not possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an escalation has already been sent to Retentions department several times and the respond remains the same. Your contract needs to be at least 19 months old and depending on the status of the account an early upgrade can be approved however at this stage an early upgrade is not possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
MTN South Africa's reply18 Jan 2016, 15:49
Official
Hello Jannie8451,
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an escalation has already been sent to Retentions department several times and the respond remains the same. Your contract needs to be at least 19 months old and depending on the status of the account an early upgrade can be approved however at this stage an early upgrade is not possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***
Thank you for bringing this matter to our attention.
Please accept our sincere apologies for any inconvenience caused. Kindly note that an escalation has already been sent to Retentions department several times and the respond remains the same. Your contract needs to be at least 19 months old and depending on the status of the account an early upgrade can be approved however at this stage an early upgrade is not possible.
Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng
REQ:***