JG
Jan G
1 reviews | Active since Jan 2016
16 Jan 2016, 20:24
not willing to assist
I phoned in and required an early upgrade due to the fact that my company is taking the phone back that i am currently using.<br> <br> I however did do a insurance claim in Oct '15 to replace their phone that i have lost.<br> <br> I have newborn twins at home with complications and MTN is still not willing to do an early upgrade although i have been with them for 10 years plus and would be left without a phone.<br> <br> I am seriously considering moving my business to another network.<br> <br> Jan Grobler
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MTN South Africa's replyOfficial
18 Jan 2016, 12:15Hello JGrobler81,
We have now perused your account and see that the number ending with 7972 is currently only in its 12 month and an early upgrade can normally only be done around the 18th or 19th month depending on the account status.
We have now sent through an early upgrade request to our Retentions Department and we've included your situation pertaining to your employer and the birth of your twins.
We will touch base with you as soon as we get feedback on the escalation done to our Retentions Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused your account and see that the number ending with 7972 is currently only in its 12 month and an early upgrade can normally only be done around the 18th or 19th month depending on the account status.
We have now sent through an early upgrade request to our Retentions Department and we've included your situation pertaining to your employer and the birth of your twins.
We will touch base with you as soon as we get feedback on the escalation done to our Retentions Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
MTN South Africa's reply18 Jan 2016, 12:15
Official
Hello JGrobler81,
We have now perused your account and see that the number ending with 7972 is currently only in its 12 month and an early upgrade can normally only be done around the 18th or 19th month depending on the account status.
We have now sent through an early upgrade request to our Retentions Department and we've included your situation pertaining to your employer and the birth of your twins.
We will touch base with you as soon as we get feedback on the escalation done to our Retentions Department.
Regards
Tim
MTN Complaints Management Team: REQ:***
We have now perused your account and see that the number ending with 7972 is currently only in its 12 month and an early upgrade can normally only be done around the 18th or 19th month depending on the account status.
We have now sent through an early upgrade request to our Retentions Department and we've included your situation pertaining to your employer and the birth of your twins.
We will touch base with you as soon as we get feedback on the escalation done to our Retentions Department.
Regards
Tim
MTN Complaints Management Team: REQ:***