1 reviews | Active since May 2011
Not what the agreement was
R99 for 2GB contract which was recently upgraded. On 2 September R1520.20 was deducted. It was for the month of July. My agreement was that once the 2GB is finished the internet will cut out. It didn't. I went to Mtn headoffice in Bloemfontein on 7 September 2015 since the small branch in Fleurdal wasn't able to help me. I was helped by a nice guy. He sent an enquiry to the technical team. I had to phone on 10 September to check for an update. Once I phoned Mtn they gave me another number of another company and said the upgrade was done via them. So I phoned the other company. They referred me back to say the upgrade was done by Bianca at Mtn upgrades. Since the upgrade was done over the phone I don't have any information regarding the contract. I am looking for the recording of our conversation during the agreement of the contract. I am running in circles. Its costing me time and money.<br> Also.....my internet was cut off today 11 September. It said my data limit have been reached. When I went to Mtn again for a check up on my enquiry they told me that I have 1.6GB data left. My internet is still showing the same message. I am very frustrated!!!
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Kindly note that the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
