Not User friendly.

- Order Date: 28th November 2024 - Device Received: 4th December 2024 (after expected delivery time) - Issue(s): SIM card activation issues, router not working, and lack of internet connection.

*Specific Issues and Dates*

1. Delayed Delivery: - Expected delivery time: 3-5 days - Actual delivery date: 04 December 3. SIM Card Activation Issues: - SIM card not activated until now it's still off, and you get charged prorata when taking ou the device. - SIM card barred again after a few hours 4. Router Not Working: - Router went offline and has not worked since - Issue not resolved after multiple calls and messages 6. Lack of Internet Connection: - Despite resolving previous issues, internet connection still not working

*Attempts to Resolve Issues*

- Multiple calls to MTN customer service - Messages sent via WhatsApp chat and MTN App. - Enquiries made via online chat

MTN not user friendly at all. I changed from another service provider thinking it might be better at MTN.

Numerous calls with different so called MTN champions 🏆, everyone transfers the call nobody gets you to the right department. So frustrated 😠.