1 reviews | Active since May 2014
Not Useful Feedback
Hello Winnie from MTN. That response is just sooooo poor! You called me this morning, so why not discuss it on the phone with me? As I can never get a hold of customer service anyway. Firstly I DO NOT use my airtime in the house for internet as I have uncapped Home internet. And secondly, I am not stupid. I will not complain about airtime disappearing if I am using it (I know airtime is not just for calls and SMS). I always reload my account as I leave my home, for emergency reasons. But whenever I take my phone out to use it while on the road there is no airtime for a call. Its gone!! Not to internet not to banking, not to anything. Thats wht I want answered, not that lame response above.<br>
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you are mainly charged for internet connections from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable mobile data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,
Thank you for your post.
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly be advised that the system shows that you are mainly charged for internet connections from your airtime balance. Please be advised that besides internet browsing on your handset, you can also generate charges via upgrading and automatic running of data applications. Also ensure that you avoid having multiple internet pages opened. If you are not using the internet, you can disable mobile data to save your data bundles and airtime from being used up.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Best regards,