IW
Ivin W
1 reviews | Active since Jul 2015
09 Jul 2015, 11:13
Not upgrading
My contract expired on 30/06/2015 went to the branch where i got the phone and advised that im not upgrading and that the contract should be cancelled. was told to call 808 i called for the past 2 weeks with no ONE answering and have been listening to the voice prompts like a mad person and still doesnt get through to an agent. now im going to get deducted again for something i want to cancel. why is it so easy for the contract to be given but not cancellation and why does it have to happen over the phone while knowing that we NEVER get through to the call centre NO MATTER WHAT TIME WE CALL.... <br> <br> I dont want to upgrade please cancel my contract.
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Replies (1)
MTN South Africa's replyOfficial
20 Jul 2015, 14:16Hello Ayatelli,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department,for urgent attention. Please note, as per our telephonic converstation, the airtime will be forfieted.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department,for urgent attention. Please note, as per our telephonic converstation, the airtime will be forfieted.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,
MTN South Africa's reply20 Jul 2015, 14:16
Official
Hello Ayatelli,
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department,for urgent attention. Please note, as per our telephonic converstation, the airtime will be forfieted.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
The matter has been referred to the management of our Cancellation Department,for urgent attention. Please note, as per our telephonic converstation, the airtime will be forfieted.
Rest assured, it is not our intention to displease you. We do look forward to improving on the service delivery to you.
Regards
Winnie
REQ:***
Best regards,