not updating my account status and can't upgrade

I am now so fed up with this My account went to legal and there was no communication with me and when I went for my upgrade they said it has been handed over to legal . I paid up in full to get my account away from legal and not to be suspended and they rectified that and now my upgrade is due for 1st of June and now I am told my account does not reflect the money that I have paid in. I mean what the hell I can't do my upgrade because you guys can't update my account I need this rectified today as I want to go an upgrade on the 1st of June I am sitting with a broken phone and I can't go see client or anything and this will result in me loosing my job I am waiting for a response today. Account holder Name: Amy-Clare Gallinetti . Contract Cell number is *** You can contact me on ***