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carla S
1 reviews | Active since Jul 2014
25 Dec 2015, 13:16
Not updating my account
For the last 3 months mtn has not been updating my contract and cutting off my phone because someone is not doing their job as i have been paying my account up to date on time. Getting fed up with your bad service as you are causing me to constantly drive up and down because you people are not doing your work as we pay you to give us service we can't complain about the service as we don't get any!!!
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Replies (1)
MTN South Africa's replyOfficial
30 Dec 2015, 09:41Hello carla smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your line has been unsuspended. The debit order for September and October returned unpaid, thereafter 3 cash payments were received and updated on your account however there is an overdue balance of R 338.23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your line has been unsuspended. The debit order for September and October returned unpaid, thereafter 3 cash payments were received and updated on your account however there is an overdue balance of R 338.23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
MTN South Africa's reply30 Dec 2015, 09:41
Official
Hello carla smith,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your line has been unsuspended. The debit order for September and October returned unpaid, thereafter 3 cash payments were received and updated on your account however there is an overdue balance of R 338.23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it has caused.
Kindly be advised that the system shows that your line has been unsuspended. The debit order for September and October returned unpaid, thereafter 3 cash payments were received and updated on your account however there is an overdue balance of R 338.23.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards,
Ayanda
REQ:***