not updating ITC status
it has been almost 2 months that my ITC update has not been done by MTN and the last time an update was done was in September 2017. when i look at my profile with transunion it reflect a current balance of R737.99 and to my understanding this amount was debited from my bank account was due in October 2017. i have never skipped a single payment for my contract but MTN is failing to update my ITC status on a monthly basis i am so sick and tired of this service. the last time my ITC profile was updated was back in September 2017 and now we on December 2017 and nothing has been updated ever since. this has affected my credit profile score and nothing can be done by MTN to resolve this.
Good day Lucky
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst
Good day Lucky
Thank you for your post.
We apologize for the inconveniences that you have experienced. We completely understand the frustration it causes.
We would like to advise that this matter is receiving priority attention. We have referred the matter to the relevant department as urgent therefore we anticipate a resolution of the issue within the shortest period possible.
Should you require any further assistance with your account, please write back to us and we will attend to the matter accordingly.
Kind Regards,
Kabelo Brett Mosimanyane
Complaints Analyst