BS
Bulelwa S
1 reviews | Active since Nov 2013
03 Apr 2016, 09:40
Not trustworthy
In November last year I took a cotract with a package of a tablet and 1GB.Last month which is March they debited the money but they never take that we are agreed on, instead of R90 they took R249.And I never received my datas. Again this month they debited the same amount of R249 and no Datas again, I'm so dissapointed and hurt the way they do things. If they can fix what ever communication failer between them and let us customers enjoy what we paid for.Thanks
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Replies (1)
MTN South Africa's replyOfficial
04 Apr 2016, 21:18Hello bulelwasobazile,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your package is a R99.00 per month on an open line contract meaning when you exceed 1GB you incure additional charges and as well we pick up that you have content subscriptions that are charging,we sent a request to have them removed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your package is a R99.00 per month on an open line contract meaning when you exceed 1GB you incure additional charges and as well we pick up that you have content subscriptions that are charging,we sent a request to have them removed.
warm regards
mike
REQ:***
Best regards,
MTN South Africa's reply04 Apr 2016, 21:18
Official
Hello bulelwasobazile,
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your package is a R99.00 per month on an open line contract meaning when you exceed 1GB you incure additional charges and as well we pick up that you have content subscriptions that are charging,we sent a request to have them removed.
warm regards
mike
REQ:***
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN.
Kindly be advised that your package is a R99.00 per month on an open line contract meaning when you exceed 1GB you incure additional charges and as well we pick up that you have content subscriptions that are charging,we sent a request to have them removed.
warm regards
mike
REQ:***
Best regards,