NOT TREATING ME FAIRLY

I spoke to Pimani as we have been enquiring on our bill and believe that we are debited more then what was agreed on the contract since inception of the contract. REF REQ:*** Initial. A month gone by with no feedback on the case but that they are still investigating. I logged a compliant on the MTN web site MTN REQ:*** and still no reply however, wrong amount will be debited again for the account. This is theft and not being transparent and request that someone call me to give me proper feedback and follow our instruction to refund ALL that is due to us ASAP.