1 reviews | Active since Jan 2017
Not the MTN I remember dealing with
As a loyal and happy MTN customer, I'm now really unhappy with my current experience
It's been 2 weeks now, I'm due for an upgrade and I'm really interested in the Nokia 6. I initially tried calling MTN Trade Route Mall and the line just keeps ringing till today, I then contacted MTN Signet Terrace and was told to wait for a few days, I then waited and called back multiple times after I was promised to receive a call with an update, I then called other MTN branches such as Fourways Mall and The Nicolway where by they seemed like they were not interested in assisting me. I am now told that MTN has an issue with stock from the warehouse. I really don't understand the fact that if MTN has an issue with Stock, why do they promote specials online and on paper if they can't supply the product.
Till today all I hear is that I should wait, and I I don't even know for how long because no one can give me a straight answer as to when. Nor do I get the response such as we will order it for you and it may take x amount of days
Thank you for your post.
We apologize for the inconvenience that you have experienced with stock. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with stock. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team