1 reviews | Active since Jan 2017
Not the MTN I remember dealing with
It's been 2 weeks now trying to get a simple answer from one of the MTN branches, I initially tried MTN Trade Route Mall and they never answered their phone for the past 2 weeks(Hopeless), I then contacted MTN signet terrace whereby I was told to wait
Thank you for your post.
We apologize for the inconvenience that you have experienced with stock. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team
Thank you for your post.
We apologize for the inconvenience that you have experienced with stock. We completely understand the frustration it has caused.
We have introduced new systems with a view to improve services- these have led to our customers having to wait for their consignments much longer than what the process permits. We have reverted back to the old system to correct this error to restore services due to our customers. This may however take a bit of time to resolve.
We apologise immensely for this incident and the service you have received from us thus far. Do note that we are actively trying to resolve this matter and your patience is highly appreciated while we correct this shortcoming.
regards
Mike Ramaboka
Complaints Management Team