Not taking back the account from legal
<p>I had an account with MTN witch was handed to legal as I have fallen behind on the account. After a long fight with legal I received the letter that the account has been settled and MTN can take the account back. I have emailed them numorious times sending them proof of the letter. I have phoned them as well. Telling them to cancel my accounts with them.</p> <p>They can't cancel my account while the account is still with legal. </p> <p>So:</p> <p>My account has been settled.</p> <p>MTN is refusing to take back the account.</p> <p>My account can't be canceld.</p> <p>And in the meantime my amount due to MTN is becoming more!</p>
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8
Thank you for your post.
We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.
We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.
We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.
warm regards
mike
Complaints Management Team
Reference Number: ***8