Not supplying service paid for

After one month of trying to get hold of anyone to fix my phone, I have given up<br> <br> I submitted my first claim on the 24th of June - no one has contacted me<br> <br> I received a generic response to say my claim would be handled in 5 days- it's now a month later. No one has called<br> <br> I have made 28 calls to the claims centre and no one has helped (if anyone even answered!!) I am aware of the strike but it was not a month!!<br> <br> I got hold of someone on Friday, was told I would be called back by 3 because no one answered at the head office. Didn't receive any call<br> <br> Got hold of someone yesterday, was told \Louise"the claims centre manager would call me back by 5. Did she call me? NO.<br> <br> <br> I've contacted the Dti based on CPA act Nr 6 .<br> <br> Thanks for not supplying a service I PAY FOR!!!"""