1 reviews | Active since Nov 2015
Not stopping my contract
I had a contract with MTN That I cancelled on the 20th November last year (2015), December 2015 they took money again and again I phoned in to stop the contract, I let it be thinking (my own stupidity) this is the last month they need to stop it on the system. January 2016 it happens again, again I thought this is surely the last month. Low and behold its February and I got an statement today AGAIN!!! it is not a bill showing R0.00 it rather states I have to pay again. This is ridicules. How long will this go on??? I phoned in twice today (after being cut off deliberately the first time I phoned again) to set the record straight but its like talking to a tape recorder. Service was good but or the lady does not understand or does not care. Its so frustrating that nobody cares.!!!
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract only expired 2015-12-22, and not November.
Thank you for your time online.
The contract has been cancelled and the cell number converted to prepaid. The account will be credited for December (promo fee charge) + January and February invoice billing.
Please do not load any airtime or data until you have received the SMS to notify you that the cell number is on pre-paid function.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We sincerely apologize for any inconvenience you may have experienced with our service.
Kindly be advised that your contract only expired 2015-12-22, and not November.
Thank you for your time online.
The contract has been cancelled and the cell number converted to prepaid. The account will be credited for December (promo fee charge) + January and February invoice billing.
Please do not load any airtime or data until you have received the SMS to notify you that the cell number is on pre-paid function.
Kind Regards,
Alice van der Merwe
***