1 reviews | Active since Jul 2011
Not sticking to my limit, impossible to set up a debit order
<p>I have two complaints about MTN. 1) I have been trying to set up a debit order for MONTHS. Every time I call, they say it is set up and will go off at the end of the month, but every month there is no debit. In May, they referred me to their debt collectors, MDB when my payment was only a few days late which was once again as a result of their failure to debit. MDB charged a fee of R216 which I complained about. They said they would look into refunding it as I shouldn't have been referred unless the account was more than 30 days in arrears (which it WAS NOT). But they never came back to me and never refunded. 2) I have a limit on my account so that I should never pay more than R600 per month but this month I have been notified that my account is R980.45. I don't know what happened to the limit that I asked for as when I look online, this is still in place. So sick of MTN! </p>
PS. There are NO unpaid debit orders either and bank statements will prove that funds were available.
PS. There are NO unpaid debit orders either and bank statements will prove that funds were available.
NO NO NO. There is ONE account and ONE account only. What is going on here? My cellphone number is ********** 764. THAT IS THE ONLY ACCOUNT. Not ONE single debit order has come off my bank account yet and I can provide bank statements to prove this. YOU HAD BETTER ENSURE THAT NOT ONE MORE ATTORNEY CONTACTS ME OR I WILL TAKE THE MATTER FURTHER. I have paid my account every month within 7 days of the date the debit order was SUPPOSED to come off. I PAID THE ACCOUNT IN MAY AND I E-MAILED PROOF OF PAYMENT TO THE ATTORNEYS, WHO, FOR THE RECORD, ARE ABSOLUTELY PATHETIC. This is an utter mess. I expect a refund, an apology, and a call once you have COMPLETELY sorted this out.
NO NO NO. There is ONE account and ONE account only. What is going on here? My cellphone number is ********** 764. THAT IS THE ONLY ACCOUNT. Not ONE single debit order has come off my bank account yet and I can provide bank statements to prove this. YOU HAD BETTER ENSURE THAT NOT ONE MORE ATTORNEY CONTACTS ME OR I WILL TAKE THE MATTER FURTHER. I have paid my account every month within 7 days of the date the debit order was SUPPOSED to come off. I PAID THE ACCOUNT IN MAY AND I E-MAILED PROOF OF PAYMENT TO THE ATTORNEYS, WHO, FOR THE RECORD, ARE ABSOLUTELY PATHETIC. This is an utter mess. I expect a refund, an apology, and a call once you have COMPLETELY sorted this out.
HELLO, SOME FEEDBACK PLEASE?!
HELLO, SOME FEEDBACK PLEASE?!