ND
Neil D

1 reviews | Active since Sept 2015

02 Oct 2015, 09:59

Not sorting out my account.

Hi,<br> I got to the point that I'm frustrated with MTN as I cannot get through on there 808 line or on there e-mails or websites regarding my account.<br> I have 5 top up accounts and the one ran in debt of R3500.00 and I lodge a query regarding this.<br> Now my phones is cut as they want me to pay the amount first before they reconnect the phones. I think this is a bit unfair as the problem is on MTN side and they still would expect me to pay for these contracts while I cannot use the phones.<br> I also upgraded the following numbers in June 2015 but they are still on my old packages.<br> <br> CAN SOMEBODY PLEASE ASSISIT I'M AGAINST THE WALL WITH THIS.<br> <br> Thanks

0
Replies (1)
MTN South Africa
MTN South Africa's reply05 Oct 2015, 09:11
Official
Hello Neil Dixon,

Thank you for bringing this matter to our attention. We sincerely apologise for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.

Kindly note that the matter has been escalated to the Accounts department for assistance.

Warm Regards
Nompumelelo
REQ:***