Not Solving The Issue
Hi Nobuhle,<br> Thanks for your reply however this answer does not resolve my issue,a representative keeps coning back saying that they are looking into the matter my contract is nearly over and that is what MTN is waiting for basically they have ****** from me and not repatriating what they have ******.I find that it is all lip service and no one actually does anything about the complaint.I have found the service level of MTN quite pathetic I can see nothing will be resolved as per usual.
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MTN South Africa's replyOfficial
16 Sept 2015, 12:09Hello vogie14,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our provisioning team and they confirmed that the has been provisioning on the number in question.
There's been a carry over of R 531.74 and the monthly provisioning of R 210.00 on the 13-09-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our provisioning team and they confirmed that the has been provisioning on the number in question.
There's been a carry over of R 531.74 and the monthly provisioning of R 210.00 on the 13-09-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,
MTN South Africa's reply16 Sept 2015, 12:09
Official
Hello vogie14,
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our provisioning team and they confirmed that the has been provisioning on the number in question.
There's been a carry over of R 531.74 and the monthly provisioning of R 210.00 on the 13-09-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Thank you for bringing this to our attention.
I am terribly sorry for the inconveniences experienced as a result this. I completely understand the frustration it causes. The matter was escalated to our provisioning team and they confirmed that the has been provisioning on the number in question.
There's been a carry over of R 531.74 and the monthly provisioning of R 210.00 on the 13-09-2015. Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Best regards
Mantoa
REQ:***
Best regards,