NOT SO SUPERSONIC (MTN) SERVICE

I am writing here as you Supersonic is part of MTN.

Supersonic – Super Shocking Service 19 October 2021 I have signed up for a 50mbps fibre line with supersonic in the last week of Sep 2021. The technician (DM Thopola) came to install the router on Sunday the 10th of October 2021. They could not get the account activated and said it would either be done before cob or the next morning. (Apparently, they are on a new system) Today is the 19th of October 2021 AND STILL NO INTERNET. ☹ Nontsikelelo should have activated the account. After numerous calls as per below details a new technician came 19TH of October 2021 and said they are creating a new account and the line should be active by close of business today. List of calls: 12/10/2021 – Outgoing,14:13, 8 minutes 13/10/2021- Outgoing, 8:05, 14 minutes (Still waiting for Azanda Phandsini to call me bac) 13/10/2021-Outgoing, 8:21 7 minutes (Spoke to Anisha, very helpful) tried her best. 13/10/2021- Incoming, 13:30 36 minutes 13/10/2021 – Outgoing, 14:07 21 minutes 13/10/2021- Outgoing, 15:32 3 minutes 13/10/2021- Outgoing 15:36 11 minutes 13/10/2021- Outgoing, 15:48 6 minutes (Spoke to Tshepiso said he would phone back – never phoned back) 14/10/2021-Outgoing, 8:29 11 minutes (After 11 minutes of holding on the call was dropped ☹) no one phones back. 14/10/2021-Outgoing, 10:10 13 minutes 14/10/2021-Outgoing, 8:44 17 minutes 14/10/2021-Incoming,12:06 1 minute 14/10/2021-Outgoing, 13:44 3 minutes 14/10/2021-Incoming, 15:43 23 minutes 18/10/2021-Outgoing, 8:56 9 minutes (proceeded to put the phone down in my ear, as I wanted technical support and not activations and got a bit stroppy with her) – as tech support put me through to activations and visa versa) as they struggle with the PROBLEM. 18/10/2021- Outgoing, 14:30 24 minutes 18/10/2021-Incoming, 14:55 23 minutes (Shumani very helpful)

Technician attended 19.10.2021 19/10/2021- J Monare – Technician attended – said they are creating a new account and that it should be active before close of business today.

It is now 19 October 2021 15:20 and still no internet. My questions are as below? 1. If you create a new account and the router is installed, and you know the service is not working/active why don’t you pick up the phone to the client and try and resolve. 2. Is this outside of Supersonic’s capabilities to resolve?

I am disappointed, shocked and angry in your Customer Service. I would not recommend you to anyone and MTN should be ashamed to be associated with Supersonic.

Thanks for the NOT SO SUPERSTAR Service!