ZP
Zelna P
1 reviews | Active since Jun 2015
22 Jul 2015, 11:35
Not so patiently waiting
Good day. <br> <br> Following my first complaint regarding my MTN contract on the 18th of June I received a message from MTN stating that they will get back to me as soon as possible. It is the 22de of JULY today and still no feedback from MTN at all.
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MTN South Africa's replyOfficial
03 Aug 2015, 10:08Hello Zelnap,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note there was a request to load 1GB on the number ***. The request was a once off every month. The request was first made in 13 February, March 09, April 13 and May 08.
Your invoice closes on the 13th of every month. In February the request was made on the date the invoice was closed and the charge fell on the following month and there was a request made on the 09 which will fall on the same invoice date 2015-03-13. The product was billed twice for the month of March.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note there was a request to load 1GB on the number ***. The request was a once off every month. The request was first made in 13 February, March 09, April 13 and May 08.
Your invoice closes on the 13th of every month. In February the request was made on the date the invoice was closed and the charge fell on the following month and there was a request made on the 09 which will fall on the same invoice date 2015-03-13. The product was billed twice for the month of March.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
MTN South Africa's reply03 Aug 2015, 10:08
Official
Hello Zelnap,
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note there was a request to load 1GB on the number ***. The request was a once off every month. The request was first made in 13 February, March 09, April 13 and May 08.
Your invoice closes on the 13th of every month. In February the request was made on the date the invoice was closed and the charge fell on the following month and there was a request made on the 09 which will fall on the same invoice date 2015-03-13. The product was billed twice for the month of March.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Kindly note there was a request to load 1GB on the number ***. The request was a once off every month. The request was first made in 13 February, March 09, April 13 and May 08.
Your invoice closes on the 13th of every month. In February the request was made on the date the invoice was closed and the charge fell on the following month and there was a request made on the 09 which will fall on the same invoice date 2015-03-13. The product was billed twice for the month of March.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Lungi
REQ:***