1 reviews | Active since Aug 2017

02 Aug 2017, 11:44

Not so helpful "helpful"mtn call centre

<p>I am at my wit's end trying to cancel my MTN contract . Firstly the MTN store cannot ass I hv to call the call centre ... Then we call the call centre from my mtn contract number and I am charged for the call .. bt that is nt the end of it I hv to deal with a dumbass agent who refuses to put me through to someone in management , all this time using my air time ... 1 hour later ... Stil unable to cancel my contract ... MTN .. u suck !!! Worst customer care ever . . . Hello Peter PLEASE can someone assist me in getting this contract cancelled . </p> <p>Kind Regards</p> <p>Mary-Ann </p>

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Replies (3)
MTN South Africa
MTN South Africa's reply02 Aug 2017, 21:27
Official

Thank you for your post.

We acknowledge the receipt of your complaint.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

Kindly reply with your id number in order for us to investigate and resolve your problem accordingly.

regards

mike

Best regards,

's update03 Aug 2017, 13:57
Reviewer Update

Good day Mike

Thank you for your help.

ID number : 560 ********** 089

Cell number : ********** 772

Please cancel contract . I want to retain my number .

Kind Regards

Mary-Ann

's update10 Aug 2017, 09:06
Reviewer Update

Good day Mike

Following the call last week. , I hv not yet received feedback regarding the cancellation of the MTN contract. Please could you urgently cancel this contract and provide proof of cancellation

Kind Regards

Mary-Ann