Not so great service MTN

I have been a loyal customer for 24 years with this organization. I have declined options from other services providers. I have upgraded many time.... so here is my story.

Tried to upgrade only my SIM. Tried doing it for 3 consequentive days. My surname changed and the contract was on my previous married surname. I gave my old ID with my marriage certificate to show who I was. I even gave my birth certificate as my marriage certificate showed my ****en surname.

Now they wanted my driver's license front and back - going to be driving my SIM on the road, my 3 months bank statement for affordability- just to say I was going to pay half of what I am currently paying, and a police clearance- as if they did not vet me through my finger prints which I had to do 5x.

I feel irate jumping through hoops and being loyal - for what????

So I phone the customer care centre... told my story and the lady kept on saying *****... and vetting process... I asked her now that I have cancelled my request for upgrading and going to continue paying my current package - how are they going to vet me.. going to make sure I don't do *****. Ridiculous but I asked. The call got cut and .... did they phone me??? No, and will they phone me - most probably not.

You know I pay eft, every time before my account is due. I pay my full account. And what does that mean... nothing.

I just don't think loyalty means anything anymore. Think I must move my business.