Not Simcard but R11k bill and being IGNORED

MTN has completely ignored the request to give a sim card for a sim swop and have send me a bill of R11k with no recourse, not allocating data bundles I pay for. Please note that Gadija Mohidien is NT the account administrator, she's an accounts clerk and only responsible for receiving invoices and processing payment. <br> CAN somebody attend to this please?? <br> <br> <br> Hello SindiDimba,<br> <br> Thank you for your post<br> <br> We apologize for the delayed response and for any inconvenience incurred.<br> <br> The SIM swap was successfully processed on 2015-12-06 as per request: ***. An email to confirm if the user is in possession of the SIM Card was sent to your company administrator on 19 January 2016 07:04 when the line triggered on the ***** High Value alerts for data Usage. We did get the response that all is in order. <br> <br> We have logged a billing query to validate the charges on the invoice dated 2016-02-01, reference number: ***. <br> <br> Kind Regards<br> Siphumezo <br> REQ:***