Not satisfied with the service

<p>It is with great dissatisfaction I write this review. </p> <p>My contact phone had been lost on the 12th of june and I have been calling mtn to have my device blacklisted. After numerous calls to mtn and even going instore to have the issue sorted nothing has happened. The system has been down for more than 9 days. What am i expected to do as a paying customer? </p> <p>I have been getting emails saying the issue has been escalated, however I'm still waiting for the device to be blacklisted in order to claim from insurance. I have been paying for the contract as well as insurance while not having a device to utilise. I have been patiently waiting for assistance from mtn, however this matter is highly unsettling. </p>